EXN Status Page
All Systems Operational
Client Portal   ? Operational
Shared Hosting   ? Operational
DC Connect   ? Operational
IP Transit Services   ? Operational
Leased Lines   Operational
Virtual Data Centre (vDC) - Global Switch 2   ? Operational
Virtual Data Centre (vDC) - Virtus Enfield   ? Operational
Datacentres Operational
Global Switch 2   Operational
Reading   Operational
Telecity Meridian Gate   Operational
Virtus Enfield   Operational
Virtus Hayes   Operational
Volta GSS   Operational
Telehouse North   Operational
Telehouse East   Operational
Virtus Slough   Operational
Equinix LD8   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 19, 2018

No incidents reported today.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018
Completed - The scheduled maintenance has been completed.
Oct 16, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 20:00 BST
Scheduled - During this maintenance window, EXN will be swapping out a rack level PDU as per our supplier recommendations. The PDU is distributing power fine, but we have lost management access to the device which is cause for concern.

The rack in question contains a large number of storage arrays for our VMware vDC environment located in Virtus Enfield as well as some per-U colocation clients. The rack has dual A+B PDUs, and all storage arrays have dual PSUs fed from one of the two PDUs, therefore during this maintenance, the rack should be considered "AT RISK" but we are not expecting any downtime.

Clients with single PSU colocated equipment, connected to the faulty PDU will be contacted individually, clients with dual PSU colocated equipment will not be contacted.

Location: Virtus Enfield
Start: 16/10/2018 - 20:00 BST (UTC +1)
End: 16/08/2018 - 22:00 BST (UTC +1)
Affected Services: Enfield VMware vDC, Colocation Clients
Reason: Power Remediation
Classification: At Risk
Rollback plan: N/A
Oct 15, 11:51 BST
Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018
Resolved - The issue has been resolved and the link has remained stable. Equinix LD8 and Volta are no longer "At Risk".
Oct 7, 20:24 BST
Update - Following on from our last update, the fibre supplier has advised they were unable to find precise location. The supplier has done more testing throughout the day and say the fibre is fine. The internal patching within the datacentre has also been tested again and is testing fine.
The internal patch connections have also been checked however the fibre still isn’t passing a signal end to end.
A third party contractor is being brought in to preform independent testing of both the internal datacentre and external between datacentre spans.
Oct 5, 19:35 BST
Update - The fibre supplier has advised that they have narrowed down the fault to one of the fibre spans and are currently locating the precise location of the break within the fibre span.
Oct 4, 09:58 BST
Update - The fibre supplier has advised that there is a fault on the fibre between the data centres and have dispatched engineers to locate the fault.
Oct 4, 01:09 BST
Investigating - EXN have lost connectivity via one of our routes between Equinix LD8 and Volta. Traffic has re-routed traffic and services have resumed. We have contacted our fibre supplier to investigate the issue.

At this time Equinix LD8 and Volta should be considered "At Risk".
Oct 4, 00:30 BST
Oct 6, 2018

No incidents reported.