Resolved -
Both the A+B feeds are back on DRUPS and full redundancy has been restored.
Jun 26, 07:45 BST
Update -
The DC has confirmed a plan to restore redundancy. For more details, we ask clients to raise a ticket via the usual channels.
Jun 24, 14:43 BST
Update -
The DC has confirmed a brief power loss occurred at approximately 20:25 following a UK Power Networks (UKPN) power quality issue that triggered the site's protection systems. The site transferred to DRUPS at 20:35 as designed; during transfer, the DRUPS switched to bypass, causing an interruption. Power has since been restored to all racks.
The site remains at risk.
If you continue to experience issues, please log a case via the support portal with details of the affected device(s) and their location, and make use of any available workarounds or DR systems in the interim. We will provide a further update as soon as more information is available.
Jun 24, 05:03 BST
Update -
Power has remained stable and services have been restored. If any clients require assistance, please raise a ticket by logging into our portal. We're still waiting for any official communications from Global Switch; however, we believe this power outage affected both feeds across multiple floors.
Jun 23, 22:31 BST
Monitoring -
Power has remained stable, internal services including the Client Portal are back up and functioning. Client vDC resources are now being verified.
Jun 23, 22:03 BST
Update -
Power appears to have returned, we're still waiting for information from the data centre and our teams are working on bringing online various internal systems hosted out of GS2, this includes our Client Portal. Support team is available on supportteam@exn.co.uk in the interim.
Jun 23, 20:59 BST
Investigating -
We are currently investigating a potential power issue within Global Switch 2.
Jun 23, 20:43 BST