EX Networks Status

EXN Status Page

All Systems Operational

Client Portal Operational

Shared Hosting Operational

DC Connect Operational

IP Transit Services Operational

Leased Lines Operational

Virtual Data Centre (vDC) - Global Switch 2 Operational

Virtual Data Centre (vDC) - Virtus Enfield Operational

Datacentres Operational

DRT Dublin Operational

Equinix LD8 Operational

Global Switch 2 Operational

Iron Mountain AMS1 Operational

London Hosting Centre (LHC) Operational

Virtus Enfield Operational

Virtus Hayes Operational

Volta GSS Operational

Telehouse North Operational

Telehouse East Operational

Virtus Slough Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 17, 2021

No incidents reported today.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

Virtus LON4 Slough Connectivity

Resolved - The device efes.slo has remained stable and has been brought back into full service. Engineers will continue to monitor the device closely over the next few days.

Please accept our apologies for any inconvenience this has caused.
Jun 15, 08:10 BST

Monitoring - The device efes.slo has been reloaded and appears to be stable again, engineers are monitoring the device before bringing back into full service.
Jun 14, 16:10 BST

Update - Our engineers have identified a fault. There will be an emergency reload of efes.slo at 15:40 BST
Jun 14, 15:39 BST

Investigating - Our monitoring alerted us to an issue which began at 13:31 in Virtus LON4 (Slough) and is affecting multiple services. Our network team are currently investigating and will provide further updates once available.
Jun 14, 15:11 BST

Jun 14, 2021

GS2 - Device Failure

Resolved - The offending device was isolated from our network and connections have been manually moved to a new device. An RCA will be shared with clients who have open tickets in the next ten days.

Please accept our apologies for any inconvenience this has caused.
Jun 14, 09:16 BST

Identified - At approximately 06:30 this morning the device was isolated from our network. Unfortunately as the device failed it caused a routing loop which had knock on effects to our wider network.
Jun 13, 08:21 BST

Investigating - One of our devices in Global Switch 2 - jaipur.gs2.exn.uk - has experienced a failure. Our network team are currently investigating.
Jun 13, 06:24 BST

Jun 13, 2021

Jun 12, 2021

At Risk - Planned Maintenance - Volta to Virtus LON4 Slough - Intrusive Fibre Relocation

Completed - The scheduled maintenance has been completed.
Jun 12, 17:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 05:30 BST

Scheduled - Our fibre provider will be performing a necessary cable relocation due to mandatory works from local authorities. The whole cable will be cut out at two locations and re-spliced.

Before the works begin, EXN will gracefully move all traffic off this link so we expect no service disruption during the window. However, due to the decreased redundancy, Virtus Slough (LON4) will be classed as "AT RISK" during this window.

Locations: Volta, Virtus Slough (LON4)
Affected Services: Network Services
Reason: Mandatory works from local authorities

Should you have any questions regarding this maintenance, please do contact us through the usual channels.
May 27, 09:16 BST

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

IP Transit - LINX LON1 Port Flap

Resolved - This incident has been resolved.
Jun 8, 09:49 BST

Investigating - At 11:49 BST today we experienced a port flap on our port towards LINX LON1 (London Internet Exchange). The port and BGP sessions are back up, however we have withdrawn routes while we investigate the flap.
Jun 7, 12:00 BST

Jun 7, 2021

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.