We have been informed by one our dark fibre provider that they will be carrying out maintenance in the vicinity of one of our circuits between Volta and Telstra LHC. We do not expect any service impact but we do consider the circuit to be AT RISK.

As a precaution EXN will gracefully move traffic away from this link, clients may notice increased latency for the duration of this maintenance while traffic is taking alternative paths.

Locations: Volta, Telstra LHC
Affected Services: Network Services
Reason: Supplier Maintenance

Should you have any questions regarding this maintenance, please do contact us through the usual channels.
Posted on Nov 22, 12:38 GMT

EXN will be implementing a change freeze from Wednesday 2021-12-15 at 15:00 until Tuesday 2022-01-04 at 09:00. This freeze is implemented every year during the busy Christmas trading period to ensure that no changes are made to our network or infrastructure which could affect production services.

The freeze includes all changes to the network and non-essential maintenance or infrastructure changes. EXN will not be undertaking any planned maintenance during this time, unless we are responding to a fault.

Fault management and emergency tickets will not be affected by this change.

If you have any further questions regarding this freeze, please get in touch via the usual channels.
Posted on Nov 25, 15:56 GMT