EXN Status Page
All Systems Operational
Client Portal ? Operational
Shared Hosting ? Operational
DC Connect ? Operational
Wave Connect ? Operational
IP Transit Services ? Operational
Leased Lines Operational
Virtual Data Centre (vDC) - Global Switch 2 ? Operational
Virtual Data Centre (vDC) - Virtus Enfield ? Operational
Datacentres Operational
DRT Dublin Operational
Equinx LD7 Operational
Equinix LD8 Operational
Global Switch 2 Operational
Iron Mountain AMS1 Operational
London Hosting Centre (LHC) Operational
Virtus LON1 Enfield Operational
Volta GSS Operational
Telehouse North Operational
Telehouse East Operational
Virtus LON4 Slough Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EXN Christmas 2022 Change Freeze Dec 14, 2022 17:00 - Jan 5, 2023 09:00 GMT
Scheduled - EXN will be implementing an change freeze from Wednesday 2022-12-14 at 17:00 until Thursday 2023-01-05 at 09:00. This freeze is implemented every year during the busy Christmas trading period to ensure that no changes are made to our network or infrastructure which could affect production services.

The freeze includes all changes to the network and non-essential maintenance or infrastructure changes. EXN won't be undertaking any planned maintenance during this time, unless we are responding to a fault.

Fault management and emergency tickets will not be affected by this change.

If you have any further questions regarding this freeze, please get in touch via the usual channels.

Posted on Nov 11, 2022 - 17:36 GMT
Past Incidents
Dec 1, 2022
Completed - The scheduled maintenance has been completed.
Dec 1, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 20:00 GMT
Scheduled - Due to a potential issue with a OTN transponder within Volta, we have been advised by the vendor to perform a software upgade on the chassis and transponder. The upgrade methodology and new software has been tested in our lab ready for rollout.

This is not expected to be service affecting and can normally be done during daytime hours. Nevertheless, to reduce risk, the work is being completed out-of-hours.

Nov 30, 16:35 GMT
Nov 30, 2022
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022
Completed - The scheduled maintenance has been completed.
Nov 17, 03:04 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 GMT
Scheduled - As part of our continued expansion and service improvements, EXN have contracted a new area in Global Switch 2 to which services are currently being migrated. During this maintenance EXN will be relocating our core fibre circuits and the associated DWDM equipment from the 10th floor to the 11th floor.

During the migration, clients with Layer 1 Wave Connect services traversing or terminating in GS2 will experience downtime of approximately 1 hour while the cross connects and DWDM equipment is relocated. These clients will receive a separate notification.

Clients with Layer 2/3 services (IP Transit & DC Connect) will be "AT RISK" as EXN will relocate one core fibre circuit at a time. During several stages of the migration, traffic will be gracefully migrated away from the network path that is being worked on. Clients may notice slightly higher latency and minor packet loss while traffic is redirected.

Location: Global Switch 2
Affected Services: Network Services
Reason: Equipment Relocation
Classification: Service Affecting (Wave Connect), At Risk (IP Transit & DC Connect)

Should you have any questions regarding this maintenance please don’t hesitate to contact us through the usual channels.

Oct 28, 14:37 BST