EXN Status Page
Update - Replacement parts are required for UPS C, module 2. ETA to be confirmed. Load is currently supported across modules C1 and C3 at N+1 redundancy.

Update will be sent out as soon as the part is replaced and the module is back online.

May 09, 2025 - 07:06 BST
Update - UPS contractor has arrived to site and will begin investigations.

All power feeds are up and services remain stable.

May 08, 2025 - 18:30 BST
Update - We've had some further information from Verne:

"UPS C module 2 experienced a fault at around 14:40 and went offline. The fault generated smoke, resulting in a full evacuation of the data centre. The remaining modules took up the building load apart from some busbars on the 4th floor. This caused some racks to lose one of their supplies. All dual fed equipment would have been unaffected but any single fed equipment connected to those busbars would have lost power.

We have now bypassed the faulty UPS C module and restored power to the whole site. Our UPS contractor has been called out and are currently on route. The onsite team are still investigating to determine why the 4th floor was affected in this way.

Further updates to follow."

May 08, 2025 - 17:04 BST
Monitoring - Power to the C2 riser appears to be restored, however we're still awaiting confirmation from Verne.
May 08, 2025 - 16:04 BST
Identified - Verne have isolated the faulty UPS and 3rd party engineers have been engaged. ETA to site is unknown at this time.

We will provide further updates as the investigation progresses.

May 08, 2025 - 15:32 BST
Update - Verne have confirmed they are investigating an issue with UPS C.

We will provide further updates as the investigation progresses.

May 08, 2025 - 14:57 BST
Investigating - EXN is currently investigating a potential power issue affecting the 4th floor at Verne (formerly Volta). All racks on this floor are dual-fed (A+B), but it appears that one power feed has been lost.

At this time, all services remain operational; however, they should be considered AT RISK due to the loss of redundancy.

Please note that racks on the 3rd floor appear to be unaffected.

We will provide further updates as the investigation progresses.

May 08, 2025 - 14:53 BST
Client Portal ? Operational
Shared Hosting ? Operational
DC Connect ? Operational
Wave Connect ? Operational
IP Transit Services ? Operational
Leased Lines Operational
Virtual Data Centre (vDC) - Global Switch East ? Operational
Virtual Data Centre (vDC) - Virtus Enfield ? Operational
Datacentres Operational
DRT Dublin (DUB10) Operational
DRT Oliver's Yard (LHR18) Operational
Equinx LD7 Operational
Equinix LD8 Operational
Global Switch East (formally Global Switch 2) Operational
Iron Mountain AMS1 Operational
Telehouse East Operational
Telehouse North Operational
Telstra London Hosting Centre (LHC) Operational
Verne London (formerly Volta Data Centres) Operational
Virtus LON1 Enfield Operational
Virtus LON4 Slough Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 12, 2025

No incidents reported today.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

Unresolved incident: Power Incident – 4th Floor at Verne (formerly Volta).

May 8, 2025
May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

Apr 29, 2025
Completed - We have received notice that this maintenance has been cancelled. It was to be scheduled for 17th-18th May 2025. We apologise for any inconvenience caused.
Apr 29, 09:25 BST
Update - Please note that the dark fibre provider has rescheduled this work.
Apr 9, 15:46 BST
Scheduled - We have been informed by one our dark fibre providers that maintenance due to scheduled roadworks will impact one of our circuits between Equinix LD7 in Slough and Telstra LHC in London Docklands. We do not expect any service impact but redundancy will be reduced for any time that this circuit is unavailable. As a result we do consider some network services to be AT RISK during the maintenance window.

As a precaution EXN will gracefully move traffic away from this link, clients may notice increased latency for the duration of this maintenance while traffic is taking alternative paths.

Locations: Equinix LD7, Telstra LHC
Affected Services: Network Services
Reason: Road Works

A small number of customers with Wave Connect services will be directly affected by this maintenance, those customers will receive a separate notification with further details.

Should you have any questions regarding this maintenance, please do contact us through the usual channels.

Apr 2, 16:45 BST
Apr 28, 2025

No incidents reported.