EXN Status Page
All Systems Operational
Client Portal ? Operational
Shared Hosting ? Operational
DC Connect ? Operational
Wave Connect ? Operational
IP Transit Services ? Operational
Leased Lines Operational
Virtual Data Centre (vDC) - Global Switch 2 ? Operational
Virtual Data Centre (vDC) - Virtus Enfield ? Operational
Datacentres Operational
DRT Dublin Operational
Equinx LD7 Operational
Equinix LD8 Operational
Global Switch 2 Operational
Iron Mountain AMS1 Operational
London Hosting Centre (LHC) Operational
Virtus LON1 Enfield Operational
Volta GSS Operational
Telehouse North Operational
Telehouse East Operational
Virtus LON4 Slough Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 6, 2023

No incidents reported today.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023
Resolved - We've received confirmation that the emergency maintenance has been completed and we have brought this link back into production.
May 28, 20:45 BST
Monitoring - The fibre between Equinix LD7 (Slough) and Telstra London Hosting Centre has come back up and we are monitoring closely.
We will keep this incident open until we have the all clear from the provider due to engineers still being on site working on other fibres.

May 28, 17:56 BST
Identified - EXN has received confirmation that the underlying fibre is down due to emergency maintenance:

We regret to inform you that due to construction work at the fault location, one of our cable spans in London has been "partially damaged" and requires immediate attention. In order to ensure uninterrupted and reliable service for you, we have determined that replacing the cable is necessary. This solution is essential to avoid any discrepancies in your service going forward, and it will serve as a permanent fix for the issue at hand.

The cable replacement process will take longer than anticipated due to the specific nature of the cables involved. Each of the two cables in question has 432 fiber pairs, which requires meticulous attention to detail during the replacement process. We understand that this may cause some inconvenience, and we appreciate your patience and understanding as we work diligently to complete this essential task.

EXN will continue to monitor the situation, however we are expecting an extended outage due to the nature of the repairs.

May 28, 12:15 BST
Investigating - We are currently investigating a loss of service between Equinix LD7 (Slough) and Telstra London Hosting Centre.
Equinix LD7 (Slough) and Virtus LON4 (Slough) remain stable and traffic has failed over to an alternative path.
Equinix LD7 (Slough) and Virtus LON4 (Slough) should be considered "AT RISK".
Wave Connect services running through these site are affected
Further updates to follow.

May 28, 11:56 BST
May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023
Completed - The scheduled maintenance has been completed.
May 25, 01:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 22:00 BST
Scheduled - EXN have been alerted to an issue on our edge routers in Volta/Verne Global affecting our ability to monitor interface statistics and light levels. After analysis it has been confirmed an uptime related bug is the culprit.

Cisco TAC has recommended upgrading the affected devices. The new version of IOS-XE is already in use on our network and is stable. Therefore during this maintenance window, we will bring "asashi.vol" and "kirin.vol" in line with the newer version.

The two devices will be upgraded and reload in a staggered approach. Before the maintenance begins EXN will gracefully migrate all traffic away from the router being worked on, temporarily reducing the redundancy to the site.

During this migration of traffic customers active on the link may notice slightly higher latency while OSPF and STP recalculates paths.

A small number of clients who are directly connected or have a single path traversing the device will experience downtime of approximately 1 hour per device. These clients have been identified and will be contacted on an individual basis shortly.

Location: Volta/Verne Global
Start: 2023-05-24 – 22:00 BST (UTC +1)
End: 2023-05-25 – 06:00 BST (UTC +1)
Affected Services: Network Services
Reason: Firmware Upgrades
Classification: AT Risk

May 24, 14:47 BST
May 24, 2023
May 23, 2023

No incidents reported.