Client Portal Improvements - 2025-06-16

Scheduled Maintenance Report for EX Networks

Completed

The scheduled maintenance has been completed.
Posted Jun 17, 2025 - 00:56 BST

Update

The scheduled maintenance is still ongoing but is taking longer than anticipated. We now expect it to run past the originally planned end time of 23:00 BST. We’ll provide further updates as soon as we have more information.

Thank you for your patience and understanding.
Posted Jun 16, 2025 - 22:55 BST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 16, 2025 - 18:00 BST

Scheduled

We are excited to announce the we will soon be deploying our new Customer Portal with numerous design and functionality improvements.

We will need to take our portal offline while we update our systems.

Date: 2025-06-16
Start Time: 18:00 BST
End Time: 23:00 BST
Impact: Client portal unavailable, unable to open support tickets
Reason: System upgrades

All customers should have received a message detailing alternative support arrangements for use during the maintenance. If you have not received these details, please reach out to your primary contact or get in touch with us through the usual channels.

Please Note - after the new version is deployed we will no longer accept new support tickets via email, all new tickets must be submitted via the portal.
Posted Jun 09, 2025 - 17:14 BST
This scheduled maintenance affected: Client Portal.