The scheduled maintenance is still ongoing but is taking longer than anticipated. We now expect it to run past the originally planned end time of 23:00 BST. We’ll provide further updates as soon as we have more information.
Thank you for your patience and understanding.
Posted Jun 16, 2025 - 22:55 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 16, 2025 - 18:00 BST
Scheduled
We are excited to announce the we will soon be deploying our new Customer Portal with numerous design and functionality improvements.
We will need to take our portal offline while we update our systems.
Date: 2025-06-16 Start Time: 18:00 BST End Time: 23:00 BST Impact: Client portal unavailable, unable to open support tickets Reason: System upgrades
All customers should have received a message detailing alternative support arrangements for use during the maintenance. If you have not received these details, please reach out to your primary contact or get in touch with us through the usual channels.
Please Note - after the new version is deployed we will no longer accept new support tickets via email, all new tickets must be submitted via the portal.
Posted Jun 09, 2025 - 17:14 BST
This scheduled maintenance affected: Client Portal.