Full redundancy has now been restored, and as a precaution, a number of PDUs replaced in Virtus Enfield. EXN will continue investigations with Virtus over coming days, and a full PIR will be issued to affected clients.
Posted Oct 22, 2026 - 23:46 BST
Identified
vDC resources have recovered, if any clients continue to have issue, please raise a ticket via the Client Portal.
EXN have dispatched an engineer to work with Virtus and confirm the power status to all racks. The site remains AT-RISK
Posted Oct 22, 2026 - 17:54 BST
Update
vDC resources are recovering. EXN are dispatching an engineer to site.
Posted Oct 22, 2026 - 16:51 BST
Update
Partial power has been restored to the rack in question. Our teams are continuing efforts to restore the vDC platform.
Posted Oct 22, 2026 - 16:41 BST
Update
EXN appear to have lost all power in one rack which has caused a shutdown of our vDC enviroment and support portal. We are actively escalating this within Virtus. Please use supportteam@exn.co.uk for communications.
Posted Oct 22, 2026 - 16:25 BST
Investigating
EXN is currently investigating a potential power issue affecting Datahall 3 at Virtus LON1 Enfield. All racks is this Datahall are dual-fed (A+B), but it appears that one power feed has been lost.
At this time, all services remain operational; however, they should be considered AT RISK due to the loss of redundancy.
We will provide further updates as the investigation progresses.
Posted Oct 22, 2026 - 15:31 BST
This incident affected: Virtual Data Centre (vDC) - Virtus Enfield and Datacentres (Virtus LON1 Enfield).