Line card reload - THN

Incident Report for EX Networks

Resolved

We are continuing to monitor the network and gathering logs for vendor support. We are closing this incident and we will announce further maintenance windows if required for remediation.

Posted May 23, 2018 - 17:34 BST

Monitoring

Services have been restored and we are opening a TAC case with the vendor to to analyse the logs.

Posted May 23, 2018 - 17:11 BST

Identified

EXN have had a line card reload on a core device in Telehouse North. This is affecting some connectivity services. We are working to resolve the issue.

Posted May 23, 2018 - 16:56 BST

This incident affected: DC Connect, IP Transit Services, and Leased Lines.